Frequently asked questions
What is the minimum order for your products?
Small cakes the minimum is 4-6 portions.
Custom cakes depending on the design can be from 4-6 or 8-10 and up.
Cupcakes minimum pack of 12 cupcakes.
Cheesecake or single pie size 8-10 servings.
How can I pay for an order?
You can pay through the website by debit or credit card.
Where are you located?
We are in Barcelona, Calle Cartagena 326 08025.
In our store we only have our desserts on display in portions all to takeaway/takeaway.
We do not have whole cakes ready to takeaway so you must order it through our website in advance and if it is a custom cake contact us by mail that we indicate on our website.
What are your opening hours ?
We are open from Tuesday to Sunday from 13:00 to 21:00 hrs.
We are closed on Mondays.
What is the price of a personalised cake?
Every cake we make is totally personalized and unique, that's why the price is always linked to the design. To know the price of a cake we need you to tell us the idea you have in mind: theme or decoration, style, portions and all the details you can give us. You can do it by email and we will prepare a quote for you.
How do i place a order?
Here you will find many cakes with predetermined designs . If you have found what you are looking for just click on the design you like and there you will find the available sizes, flavors and price. Then you choose the day and time of pick up and make the payment here.
I want a personalized cake
In case you are looking for a personalized cake then we need you to please send us an email to info@dulcesintencionesbcn.com telling us what you are looking for: colors, designs, theme and even pictures of things you liked.
Can you copy this design?
Due to the nature of the creative and cake decorating processes, we do not copy or replicate other artist’s work. Mood boards and inspiration images are welcomed, and will be used for inspiration only. We will always do our best to communicate with you, and create a cake that you’re going to love.
Please consider booking a custom cake to be similar to commissioning a piece of artwork. There must be an element of trust for your cake designer. If we don’t fit your desired aesthetic or feel we are unable to create the design you’re looking for, we may recommend someone else to help you instead. We only want the best outcome possible for you!
What cream do you use to decorate your cakes?
We only cover and decorate with our buttercream.
Do you decorate cakes with fondant?
No, we do not use fondant to cover the cakes, only for decorations and figures.
The finish is made with cream which we can dye or leave in its natural color.
What are your pick up times?
Our pick up hours are Tuesday - Sunday, 2pm-9pm. The shop is closed on Monday.
How far in advance should i order?
Personalized cakes at least one week in advance.
Web cakes 3 days in advance.
Cupcakes 3 days in advance.
We will always do our best to accommodate last minute custom bookings, but it’s recommended to allow at least two weeks notice.
Do you deliver?
No, we do not ship to your home. Only store pick up.
What is your cancellation policy?
No refunds (only change of delivery date with 3 days notice).
Can't see your question?
Please send us a email at info@dulcesintencionesbcn.com and we are happy to help you.
When you contact us, we promise to respond within 24-48 hours. Keep in mind that we are a small company, two people, and we need time to answer all your questions and take orders. Thank you for your patience and understanding!